A Case Study: Registered NDIS Service Provider in Newcastle
Sublime Care is a registered NDIS service provider, offering a comprehensive range of disability services across various regions in New South Wales. Our services include In-Home Living and Support, High-Intensity Daily Personal Activities, Community Care, Community Participation, Daily Living Skills, and Support Coordination. However, before engaging the services of Deploy Global, Sublime Care encountered significant challenges in bookkeeping and financial management, hindering its operational efficiency and financial decision-making processes.
Challenges Faced:
Bookkeeping Challenges:
Sublime Care faced several pain points in managing its bookkeeping processes, including:
- Lack of detailed analysis of Timesheets Approval.
- Timely and accurate payroll processing.
- Delayed invoicing leading to cash flow issues.
- Claims and supplier payments getting delayed due to non-structured processes.
These challenges adversely affected day-to-day operations, resulting in complaints from suppliers and staff regarding delayed and incorrect payments. Additionally, these issues hindered the organization’s ability to make informed financial decisions and impacted operational efficiency.
NDIS-Specific Issues:
In addition to standard bookkeeping challenges, Sublime Care encountered NDIS-specific accounting and financial challenges, such as proper utilisation of funds for participants and timely claims management. These challenges were exacerbated by the sector’s dependency on government funding, necessitating accurate and timely management of funds for business sustainability.
The Solution:
Sublime Care sought the services of Deploy Global based on a recommendation from a satisfied acquaintance. Key qualities sought in a bookkeeping agency included expertise in NDIS-specific accounting and a commitment to ongoing learning and adaptability. Deploy Global’s team demonstrated expertise in the NDIS industry and a willingness to tailor solutions to Sublime Care’s unique needs.
Deploy Global collaborated closely with Sublime Care to understand its specific bookkeeping requirements. Tailored services addressed challenges such as payroll management, supplier payments, chasing receivables, and specialized reporting for NDIS financial documentation. Particularly beneficial areas included payroll, invoicing, claims management, accounts receivable, and accounts payable.
Implementation:
Deploy Global’s bookkeeping solutions seamlessly integrated with Sublime Care’s day-to-day operations. Despite initial reluctance, the partnership evolved into an integral collaboration, supporting the organisation’s goals and enhancing operational efficiency.
Outcomes and Impact:
Positive Changes:
Since partnering with Deploy Global, Sublime Care has observed faster turnaround times, accurate payroll processing, and improved staff and supplier satisfaction. Enhanced efficiency and timely claims have facilitated better cash flow management.
Measurable Results:
The collaboration with Deploy Global has resulted in significant cost savings, with the firm saving over 40% of its bookkeeping costs. Timely payment runs and improved financial reporting have contributed to smoother operations and better growth prospects for Sublime Care.
Future Collaboration:
Long-Term Relationship:
Sublime Care foresees a continued partnership with Deploy Global, recognising the mutual benefits derived from the collaboration. Opportunities for further support in backend functions are also anticipated to enhance front-end operations.
Testiomonial:
Sublime Care highly recommends Deploy Global to other NDIS service providers facing similar bookkeeping challenges. The expertise, customised solutions, and seamless integration provided by Deploy Global have been instrumental in addressing Sublime Care's unique needs and contributing to its success. Key aspects highlighted for recommendation include payroll management, invoicing, claims management, accounts receivable, accounts payable, funding management, and reporting.
By leveraging Deploy Global's expertise, Sublime Care has achieved transformative results in its bookkeeping processes, positioning the organization for sustained growth and success within the NDIS sector.
